Terms of Service

1. The Service

Octapipe lets you build approval pipelines, define policies in plain language and use AI agents that review requests against those policies and approve, reject or escalate them to your team. We may improve, change or discontinue features over time, and we will not materially reduce the core functionality of a paid plan during its current billing period.

2. Accounts

You must be at least 18 years old and provide accurate account information. You are responsible for your users, for keeping credentials secure and for all activity under your account. Tell us right away at support@octaworks.llc if you suspect unauthorized access.

3. Plans, fees and billing

Plans, prices and usage limits, such as pipelines, users, AI agents and AI decisions per month, are described on our pricing page. Paid plans are billed monthly in advance by credit card through Stripe. AI decisions above your plan's monthly allowance are billed per decision at the rate for your plan. Prices do not include taxes, which are your responsibility.

We may change prices with at least 30 days' notice, effective from your next billing period. Fees are non-refundable, including for partial periods, except where the law requires otherwise. If a payment fails, we may suspend paid features after giving you notice.

4. Free trials

We may offer a free trial or free access to the Service. Unless you choose a paid plan, your access may end when the trial ends, and trial accounts may have limits. We may change or end free offers at any time.

5. Cancellation and termination

You can cancel your subscription at any time, and cancellation takes effect at the end of the current billing period. We may suspend or terminate your access if you materially breach these Terms and do not fix the breach within 15 days of notice, or immediately if needed to prevent harm to the Service or others.

After termination you may export your data for 30 days on request. We then delete Customer Data as described in our Privacy Policy.

6. Customer Data

You own the requests, documents, policies and other content you put into the Service ("Customer Data"). You give us permission to host, process and display Customer Data only as needed to provide, secure and support the Service. We never use Customer Data to train AI models.

You are responsible for the legality of Customer Data, for having the rights and notices needed to process it with the Service, and for not uploading data the Service is not designed for, such as payment card numbers or special categories of personal data, unless we agree in writing. Our Privacy Policy explains how we handle personal information.

7. AI decisions

AI agents follow the policies and settings you define, and their output can be incomplete or wrong. You are responsible for your policies, for reviewing escalated requests and for the decisions your organization makes using the Service. The Service does not provide legal, tax, accounting or financial advice. You should keep human review in place for decisions with significant legal or financial effects.

8. Acceptable use

You agree not to:

• Use the Service in violation of any law or the rights of others.
• Upload malware or content you do not have the right to use.
• Try to access the Service or its data without authorization, or disrupt its operation or security.
• Reverse engineer the Service, or copy it to build a competing product.
• Resell or provide the Service to third parties unless we agree in writing.
• Use the Service to make fully automated decisions that the law requires a person to make.

9. Intellectual property

Octaworks owns the Service, including its software, AI agents, design and trademarks. These Terms give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. If you send us feedback, we may use it without obligation to you.

10. Third-party services

The Service may connect to third-party products through integrations and the API. Your use of those products is governed by their own terms, and we are not responsible for them.

11. Confidentiality

Each party will protect the other's non-public information with reasonable care, use it only to perform under these Terms and not disclose it except to people who need to know it and are bound by similar obligations, or when required by law.

12. Disclaimers

Except as expressly stated in these Terms, the Service is provided "as is" and "as available". To the extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Service or AI output will be uninterrupted, error-free or accurate.

13. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Each party's total liability under these Terms is limited to the fees you paid us in the 12 months before the event that gave rise to the claim. These limits do not apply to your payment obligations or to either party's indemnification obligations.

14. Indemnification

You will defend and indemnify Octaworks against third-party claims arising from Customer Data or your use of the Service in breach of these Terms. We will defend and indemnify you against third-party claims that the Service, as we provide it, infringes their intellectual property rights.

15. Governing law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law rules. The state and federal courts located in Miami-Dade County, Florida, have exclusive jurisdiction over any dispute, unless the law where you live gives you the right to bring a claim elsewhere.

16. Changes to these Terms

We may update these Terms from time to time. We will post the new version on this page and notify customers of material changes at least 30 days before they take effect. If you keep using the Service after that date, you accept the updated Terms.

17. Contact

Octaworks, LLC, 390 NE 191st St STE 8229, Miami, FL 33179, United States. Email: support@octaworks.llc.